FAQ

Q: Is the shipping FREE?
A: No, when you order the products, you can check the shipping cost estimated. Item(s) will be shipped within 1-7 business days once full payment is received. The Pre-sale Item(s) will be shipped when it's released.

Q: How can I track orders?
A: If your order is airplane delivery, when we ship the order, you can see tracking number in your account's order, and track it's route on 17track ( Pls choose the logistics company ) .SFexpress's route need to be checked from it's official website. Normally delivery time by airplane is in about 2 weeks to most countries.
If your order is seafreight delivery, when we ship them, you can see a tracking number in your account. but it's not full process checkable. Pls cotnact our service if you want to know where it is. Normally delivery time by sea freight is in about 1.5-2 months.

Q: What are your payment options?
A: At this time, we only support PayPal online, but we also accepte wire transfer, payoneer and alipay etc, so if you want to use other payment methods, pls contact our service.

Q: How will you address product quality or missing part issues?
A: If you find some parts missed or damaged (due to shipping or manufacturing issues), do not worry and please contact us and we can resend them to you immediately for FREE. pls see after sales service.

Q: How will I deal with customs duty?
A: We typically use logisitcs has a great advantage in managing customs clearance, and it normally results no additional customs duty. If payment for customs clearance needed it will need to addressed by the customer.

If you have any other unlisted questions, please do not hesitate to contact us.